What Our Clients Are Saying

“In 2018, our human services agency was facing a crisis with our IT systems and a lack of response from our then provider. We learned of PCA from another partner in Cattaraugus County, and went to meet the representatives at their offices. Impressed with their focus on both customers and employees, we invited them to respond to an RFP. Fast forward over two years, and we are in a much better and more secure place. The issues that created multiple help desk tickets a week with our old provider are gone. Servers and secure and monitored. Staff are educated about IT and cybersecurity. Strong policies are in place. Tickets are at an all-time low. But most importantly, the communication between our agency and PCA is stellar – open and supportive. I would never hesitate to recommend PCA. They saved our IT lives!”

– Tina Zerbian, Cattaraugus Community Action

Over the past several years, our relationship with PCA has grown significantly. What started as an “indirect” consultation, expanded into PCA becoming an extension of our IT department. They provide timely results, interface functionality, and guidance on process implementation. The resources they provide work collaboratively with our IT staff and other departments to create logical, efficient, and lasting results. Their “boots on the ground” approach serves our company well and customer service from the team is exceptional.”

– Mark Pietrocarlo, American Steamship

“As of this review, our company has been working with PCA Technology for a little over two years on a major re-development of legacy software to a more modern (C#) programming platform.  PCA’s support has been both high-quality and consistent, highly professional and responsive – they hit their mark on all aspects of a great contractor.  The knowledge level of the personnel that they assigned to this project fit perfectly with the project specifications.  I couldn’t have asked for a better partnership.”

– Paul Buckley, Buffalo News

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