We are a true IT company.
PCA Technology Group is here to guide you to resolution. Our genuine approach to understand your business is what sets us apart from other IT companies. We do this by truly listening to the needs of your organization and simplifying the entire experience when it comes to leveraging technology for your operations. It’s our mission to help guide you to succeed in this hybrid work environment.
We have been serving customers like you since 1989. We primarily work with small to mid-sized businesses across a variety of industries while being headquartered in Buffalo, New York. Our reach extends throughout the Western New York region, and across upstate New York. As your business expands, we’ll go wherever you need us to go. We become a true extension to your team that you can trust. You can visit our blog to read our dedicated promise to you.
A Message From PCA
We know 2023 will be a pivotal year for many of you.
The threats of inflation and economic downturn are putting pressure on organizations already challenged with ever increasing customer expectations. Modest relief with supply chains have been offset by the intensifying war for talent.
We are here to help you succeed – ours is to navigate through the accelerated pace of digital transformation, identifying technology resources, services, and products best for your team.
In 2022, PCA invested heavily in service delivery adding a Service Manager and a Project Manager. We upgraded key systems to better monitor and manage your IT infrastructure and strengthened cybersecurity tools that ensure data and device security. Recognized as a Top Managed Services Provider (MSP), we wrapped up with a 96% positive SmileBack (CSAT) rating.
Embracing 2023, we will continue to invest in your experience – strategically adding staff with key skills to our Service Desk, project, and software development teams.
Leveraging our partner ecosystem, your personalized technology roadmap will position your company for success. Designed with layers of protection, we will help you protect against modern threats and meet the increasing requirements for cyber liability insurance.
2023 is about empowering your company – your traction. There’s a lot to look forward to – let’s do this together!
You could choose anyone. Why us?
PCA continues to adapt and help small to medium sized businesses across WNY. In fact, we reduced one organization’s recurring cost by 35% during the pandemic. We mean it when we say we can help you, even during some of the most challenging times. Similar to how we hold ourselves to our core values, we hold ourselves to these three categories as well.